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Do you have Salesforce consultants?

  • Yes. All our consultants have Salesforce certificates proving their skills in different Salesforce products, including Sales Cloud, Service Cloud, Field Service Cloud, Community Cloud, Marketing Cloud, Pardot, Einstein AI and others.

What are the types of Salesforce Clouds you can help implement?

  • Sales Cloud
  • Service Cloud
  • Field Service Cloud
  • Community Cloud
  • Marketing Cloud
  • Nonprofit Cloud
  • Pardot
  • Financial Services Cloud

Can I integrate the Salesforce platform with my applications?

  • Salesforce allows for integration both in the cloud and in the customer’s environment, since it can be called by diverse systems and refer to API.

Do your developers and consultants have certificates?

  • Yes. We are a Salesforce certified consulting partner, which means that both our consultants and developers have Salesforce certificates as proof of their competence.

Are your developers and consultants in-house?

  • Yes. We work with local specialists instead of outsourcing our development. Moreover, the members of our team have been a part of it for a long time, which ensures their maximum dedication to the development process.

Are you interested in supporting after the final delivery?

  • Yes. We are interested in bringing value to each other by establishing long-term business relationships with our clients. We consider a business that we can create together in the future to be more precious than a one-time payday.

Can I communicate directly with a developer?

  • Yes. You receive access to the management tools we use for real-time project progress tracking. In addition, you can provide your own input and clarification to the developers.

Where are Salesforce Cloud servers located?

  • Salesforce servers are located in the following cities (visit trust.salesforce.com for more details):
  • Chicago, Illinois, United States (USA)
  • Dallas, Texas, United States (USA)
  • Frankfurt, Germany (GER)
  • Kobe, Japan (JPN)
  • London (North and West), United Kingdom (UK)
  • Paris, France (FRA)
  • Phoenix, Arizona, United States (USA)
  • Tokyo, Japan (JPN)
  • Washington, DC, United States (USA)

What Is Salesforce?

  • Salesforce is the world’s best platform for customer relationship management (CRM) platform that helps with sales and marketing automation. The CRM provides cloud-based applications that can be used with no supervision of IT specialists.

What is the security level in salesforce?

  • Salesforce is secure: it has the two-factor authentication process, along with the general requirement for personal account credentials for every login. The password for users is generated for all applications so that the team has easy yet secure access to the system. Also, login availability can be limited to your business hours.

Where is my Salesforce instance located?

  • View your browser address bar or Company Information or use the Domain Lookup tool to learn where your Salesforce instance is located.

Can I provide access to some information in Salesforce for my customers or partners?

  • Yes, you can share access with your partners or customers due to Partner Community and Customer Community licenses. With these, you can decide what data will be visible to those whom you share your Salesforce with. The licenses also limit functionality for users that gain access but can handle huge numbers of users.

What is AppExchange?

  • AppExchange is an app store for the Salesforce platform specifically that contains both free and paid applications. Users can get extensions for their CRM platforms to customize them and increase the number of opportunities their business gets with Salesforce.

What is Sales Cloud?

  • Sales Cloud is a cloud-based application that helps centralize customer information to improve the sales process by making records of their interactions with the company. Sales Cloud automates a lot of processes, which allows salespeople to spend less time on managing the records and focus on the customers and deal closing.

What is Service Cloud?

  • Service Cloud is another application of the CRM, particularly the Salesforce Customer Success Platform. It provides a complete overview of the company’s customers and allows customizing the service to create a personal approach to the target audience. Service Cloud also simplifies one-to-one communication with customers, allowing to reach them through various communication channels.

What are the benefits of Service Cloud for a business?

  • Service Cloud creates an environment for interactions with customers that would be free of trouble and delay. You will have a set of scripts ready to be used when a customer has a question or needs more information on the CRM. In addition, you can customize the messages and their style based on the information you have about each customer and personalize the service you provide according to their needs. In the long run, this saves the sales team a lot of time and effort, increasing productivity, the number of leads, and customer experience success.

What is Marketing Cloud?

  • Marketing Cloud is a platform for simple customer information management for marketing purposes. The main benefit of the platform is that it provides a lot of features, such as content creation and communication channel personalization. Based on the gathered customer information, you can use Marketing Cloud to customize campaigns according to the needs and preferences of your target audience.

What is Social Studio?

  • Social Studio is a separate interface for creating and managing a marketing strategy and further implementing it on several social media channels. Social Studio is directly focused on your social media marketing, making post scheduling and community management easy across different social networking platforms.

What is a Sandbox?

  • Sandbox is a simulation of your Salesforce business environment that allows for growth and development through testing diverse strategies and implementing them with no risk of facing data losses. If your activities in Sandbox are successful, you can then implement them in your Salesforce organization.

What Sandboxes are there?

  • Salesforce provides the following types of Sandboxes:
  • Developer Sandbox
  • Developer Pro Sandbox
  • Partial Data Sandbox
  • Full Sandbox