Contact Us (833) 210-7333

What is Community Cloud in Salesforce? It is a perfect solution for engaging targeted audiences with the help of forums, apps, and websites. These services will provide you an intuitive toolset for simple integrations and building software from scratch. Turn to our Salesforce Certified Community Cloud consultant to boost the customer experience you offer right now!

Ergonized is an official Salesforce consulting partner that implements Salesforce Community Cloud-based solutions. We will help scale your company at the lowest Salesforce Community pricing.

Salesforce Customer Success Metrics Survey

32%
Increase in customer satisfaction

Features of
Salesforce Community Cloud

Partner Relationship Management

Building strong relationships with business partners

With Salesforce solutions, you can improve your existing relationships with business partners, as well as efficiently find new ones. Just use the Partner Central template to sync all customer data extracted from different communication channels. You will gain access to tools for distributed marketing, lead prioritization, deal registration, forecasting, and more. All these capabilities will help you raise your service to a new level.

Partner Relationship Management

Customer service improving

Boosting customer confidence becomes easier: you can streamline your call center without having to expand the staff. All you have to do is create a customer forum with simple instructions, or build your own knowledge base for quick answers to frequently asked questions. Thus, your clients will be able to figure out some of their issues on their own, instead of needing to ask your employees for help.

b2b

B2B operations optimizing

B2B companies often face stiff competition. In order to maintain a stable position in the market, you need to stock up not only with a staff of reliable employees but also with a powerful technology stack. With the help of Salesforce solutions, you will be able to launch a new product as quickly as possible, set up customer interaction channels, and increase profits (particularly, by optimizing the platform for mobile users).

Portal

Creating customized solutions

Salesforce will also help you create an app with a highly-personalized user experience. Instead of using legacy templates, you can build a unique solution from scratch without spending much time and effort. The intuitive Salesforce Community Cloud Lightning Experience Builder will help you with that, providing simple integration with all sorts of APIs, as well as file and data storage.

Salesforce Community Cloud Demo: How It Looks

We invite you to familiarize yourself with the Salesforce Community Cloud Demo overview.

Salesforce Community License Pricing

Check the Salesforce Community license pricing and list of the main features.

Self-Service Pricing
Partner Relationship Management Pricing
External Apps Licence Pricing
Self-Service Pricing
  • Customer Community

Construct associated customer sites, support communities, and support centers efficiently.
$2/login or $5/member per month

  • Customer Community Plus

Produce comprehensive sites with innovative sharing, delegated supervision, reports and dashboards.
$6/login or $15/member per month

from
$2 to $15
per month
Partner Relationship Management Pricing
  • Digital Experience Management
  • Partner Central Template
  • Lead Distribution & Deal Registration
  • Marketing Development Funds
  • Campaigns
  • Channel Analytics
  • Programs and Levels

$10/login or $25/member

from
$10 to $25
per month
External Apps Licence Pricing
  • Digital Experience Management
  • Low-Code Builders and Platform
  • Identity for Customers and Partners
  • Additional Integration and Development Capacity
  • Partner Relationship Management
  • Case Management
  • Roles and Advanced Sharing

$15/login or $35/member

from
$15 to $35
per month

Salesforce Community Cloud
Implementation Methodology

As an official Salesforce partner, we will help you with Salesforce.com Community Cloud integration for attracting new target audience segments.

Customer retention

Instead of spending astronomical sums on customer acquisition, you can use Salesforce strategies that have already been developed and tested in the field. Cloud solutions allow you to create portals, knowledge bases, and much more without any software development knowledge required to unite your potential and existing customers.

Minimizing the staff burden

Your call center employees will be able to process fewer requests due to the created knowledge base. Indeed, many users consider requests to a call center a waste of time, preferring to receive a solution to their problems in a text format. You will help them in this by opening access to unlimited web communication.

Improving the quality of service

Using templates or building a communication platform from scratch – which would you prefer? When you define the Community Cloud concept, you will certainly find terms such as customization. Indeed, no other platform can match Salesforce in creating the all-around personalized approach to customers by adapting the UI exactly to their needs.

Costs reduction

Because you don’t need to write a single line of code with your Salesforce Community Cloud license, you can significantly reduce time to market and do just fine without the services of expensive developers. Instead, you can use a software builder with an easy-of-use graphical UI.

FAQ

What is Community Cloud?

Community Cloud is a social platform that allows companies to connect customers, partners and employees with each other and with the data and records they need to get work done anywhere and on any mobile device in real time.

What can you do with Community Cloud?

You can create communities for communication between customers, trading partners, agents or brokers, or improve your service by allowing customers to find information and help each other online.

What are the common ways to use Community Cloud for employees?

Employees can get the information they need 24/7, from payroll to IT troubleshooting.

What are the common ways to use Community Cloud for customers?

Self-service allows customers to find answers to their questions using a knowledge base and involved expert users, which significantly reduces the number of calls while increasing customer satisfaction.

What are the most common ways to use Community Cloud for partners?

The channel community connects internal and external sales teams in real time, so partners can collaborate on sales reports, easily track revenue, track channel formation, and even create training and certification courses.

How secure is Community Cloud?

Community Cloud is built on the robust Salesforce platform that provides the highest level of security and control over everything from user and client authentication to administrative permissions and data access and sharing models.

Do I need to be a big business to take advantage of the Community Cloud?

The platform is designed for companies of all sizes. And with Lightning Experience Builder and templates, even newbies and small startups can get started.

What are my mobile experiences with Community Cloud?

Community Cloud's interaction templates are fully responsive and suitable for use on any mobile device. Customers can also create a custom mobile app for their community using the Salesforce Mobile SDK, now available to all Force.com and Database.com developers.

What if I’m a Salesforce Portals customer?

If you already have a customer or partner portal, you automatically become a Community Cloud customer and can move your portal there to create a community.

What is Files Connect?

With Files Connect, Salesforce users can access, share, and search external data from systems such as Quip, Google Drive, SharePoint, or Box.

If I’m a community manager, how easy is it to manage my community in Salesforce?

The Community Management Console allows you to quickly and easily create reports, customize dashboards, track and measure key metrics from one central location, giving you a 360-degree view of the entire customer journey.

What is the price of Community Cloud?

There are different options depending on the amount of content served and the release. For example, Customer Community will cost you $2/login or $5/member billed annually, and Partner Relationship Management will cost you $10/login or $25/member billed annually.

How and when to use templates?

The templates are designed so that you can quickly and easily set up and maintain work right out of the box on any device - no coding and even no IT staff. Experience Builder lets you change the look of your templates without code.

How can I customize the look and feel of my community?

Experience Builder enables any business user to quickly deploy a unique and mobile-optimized digital experience.

What customers have implemented Community Cloud?

Community Cloud is used by Philips, Toyota, Virgin America Airlines, and others.

Can I migrate my community from another platform to Salesforce?

Yes. Salesforce can help you successfully migrate your community to a non-Salesforce portal or even a different collaboration platform. Get in touch with Salesforce partners to help streamline this process.
Need to speak with our Salesforce experts?

    Ja

    I agree to the Terms and Privacy Policy

    Need to speak

    Average rating / 5. Votes: