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ABOUT Salesforce Community Cloud

What is Community Cloud in Salesforce? It is a perfect solution for engaging targeted audiences with the help of forums, apps, and websites. These services will provide you an intuitive toolset for simple integrations and building software from scratch. Turn to our Salesforce Certified Community Cloud consultant to boost the customer experience you offer right now!

Ergonized is an official Salesforce consulting partner that implements Salesforce Community Cloud-based solutions. We will help scale your company at the lowest Salesforce Community pricing.

To advance your company

Salesforce Community Cloud Features

Stronger Bond with Partners

With Salesforce solutions, you can improve your existing relationships with business partners, as well as efficiently find new ones. Just use the Partner Central template to sync all customer data extracted from different communication channels. You will gain access to tools for distributed marketing, lead prioritization, deal registration, forecasting, and more. All these capabilities will help you raise your service to a new level.

Customer Service Improvement

Boosting customer confidence becomes easier: you can streamline your call center without having to expand the staff. All you have to do is create a customer forum with simple instructions, or build your own knowledge base for quick answers to frequently asked questions. Thus, your clients will be able to figure out some of their issues on their own, instead of needing to ask your employees for help.

B2B Operations Optimization

B2B companies often face stiff competition. In order to maintain a stable position in the market, you need to stock up not only with a staff of reliable employees but also with a powerful technology stack. With the help of Salesforce solutions, you will be able to launch a new product as quickly as possible, set up customer interaction channels, and increase profits (particularly, by optimizing the platform for mobile users).

Your Own Customized Solution

Salesforce will also help you create an app with a highly-personalized user experience. Instead of using legacy templates, you can build a unique solution from scratch without spending much time and effort. The intuitive Salesforce Community Cloud Lightning Experience Builder will help you with that, providing simple integration with all sorts of APIs, as well as file and data storage.

OUR CLIENTS

WE'VE WORKED WITH BRANDS

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SUB SERVICES

INTEGRATIONS

CarNowCarNow
True DialogTrue Dialog
RouteOneRouteOne
CarFaxCarFax
Trade PendingTrade Pending
ComplyAutoComplyAuto
DealerSocketDealerSocket
VAutoVAuto
VinAuditVinAudit
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    with Salesforce Community Cloud

    Benefits you get

    Customer Retention

    Instead of spending astronomical sums on customer acquisition, you can use Salesforce strategies that have already been developed and tested in the field. Cloud solutions allow you to create portals, knowledge bases, and much more without any software development knowledge required to unite your potential and existing customers.

    Minimizing the Staff Burden

    Your call center employees will be able to process fewer requests due to the created knowledge base. Indeed, many users consider requests to a call center a waste of time, preferring to receive a solution to their problems in a text format. You will help them in this by opening access to unlimited web communication.

    Improving the Quality of Service

    Using templates or building a communication platform from scratch – which would you prefer? When you define the Community Cloud concept, you will certainly find terms such as customization. Indeed, no other platform can match Salesforce in creating the all-around personalized approach to customers by adapting the UI exactly to their needs.

    Costs Reduction

    Because you don’t need to write a single line of code with your Salesforce Community Cloud license, you can significantly reduce time to market and do just fine without the services of expensive developers. Instead, you can use a software builder with an easy-of-use graphical UI.

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    Staffing Software Development: Custom Web Portal

    The recruiting agency needed centralized and customizable software for the staffing industry for tracking workflow processes with the user management system.

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    Custom e-learning development, an internal Enterprise LMS platform, which enables online access for registered users to the knowledge library and training with easy-to-use CMS and users’ activity tracking.

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    Salesforce App Development For GDPR and CCPA Compliance

    The enthusiastic team from Braveheartdata will ensure company compliance with GDPR, CCPA, and other data protection laws.

    MORE ABOUT
    ERGONIZED

    We bring innovation through technology to create a new digital era for you business
    200+
    Projects delivered
    16+
    Years of success in custom software development
    60+
    Efficient remote employees
    33+
    Ongoing clients worldwide

    WE VALUE YOUR SAFETY

    Information security program
    We appreciate your trust in further collaboration and take appropriate measures to keep your data safe. Our security program is aligned with industry standards, ISO 27001.
    The NDA protects the process
    We will sign a nondisclosure agreement to keep each other's confidential information and trade secrets safe.
    Intellectual property ownership by the client
    Your company will be the sole owner of the copyrights to the digital product if the collaboration takes place.
    Complete control over the product development cycle
    Your company will be in charge of the entire development process and manage it from start to finish as the product owner.
    Essential data hosting
    All the critical data that relates either to the project or to the cooperation details are stored on cloud servers hosted in the United States.
    faq

    answer your questions

    What is Community Cloud?

    What can you do with Community Cloud?

    What are the common ways to use Community Cloud for employees?

    What are the common ways to use Community Cloud for customers?

    What are the most common ways to use Community Cloud for partners?

    How secure is Community Cloud?

    Do I need to be a big business to take advantage of the Community Cloud?

    What are my mobile experiences with Community Cloud?

    What if I’m a Salesforce Portals customer?

    What is Files Connect?

    If I’m a community manager, how easy is it to manage my community in Salesforce?

    What is the price of Community Cloud?

    How and when to use templates?

    How can I customize the look and feel of my community?

    What customers have implemented Community Cloud?

    Can I migrate my community from another platform to Salesforce?

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