When you start using Salesforce for your business needs, the first step on your way is configuration. Apart from the initial setup, it mainly entails interface modifications, data, and metadata organization, setting up business processes and logic according to your needs. The configuration also includes setting up the sales paths, dashboard, and reports, page layouts, custom tabs, permission sets, and data validation rules. Also, you can benefit from the Lightning process builder to organize business workflows. If you still feel that additional software is required for managing your processes, AppExchange store can help. Here you can install applications to extend the default functional. Even if you use such services as G-Suite for email management or Slack for chat communications, they can be easily integrated into Salesforce. Moreover, these adjustments are possible to implement with the help of our Salesforce consultant or an administrator using in-built Salesforce tools without any code modifications and our experts will be glad to take care of it.
It may happen that the available applications in AppExchange are not sufficient for running your business processes or there is no integration with some essential tools. Not to worry! Salesforce CRM customization makes everything possible. Whether you need to create reports with sophisticated calculation logic that is possible only by means of custom programming or build custom integrations with some third-party software, Salesforce developers will execute it. Salesforce customization requires programming in Apex. It enables developers to modify business logic, set up custom API and ensure proper сustomization following demands of your business. With its help, it is possible to tailor Salesforce according to your needs, automate record updates, and perform other data-focused activities.
experts in configuring and customizing Salesforce
As an integration platform, Sales Cloud serves for bringing together all the info about the customers including their profiles, marketing activities, products and focuses on increasing successful sales. Also, contributes to multi-channel communication and enhancing the productivity of your Sales department.
Service Cloud will come in help for any business that has customer support. It ensures faster case resolution of any issues your customers may face. At the same time, it makes the life of your support agents easier by bringing communication from chats, tickets, emails and social media in one place. Custom templates integrations and building knowledgebase space will help your agents to find the most proper answers to their questions.
Serving as a platform for branding your business, Salesforce Community Cloud fosters engagement of all the parties involved in business processes. It will be beneficial not only for customers and employees but also for partners and other experts. The high variety of collaboration tools allows contributing to the development of products and services you provide. Active users claim that this service takes communication within a company to a new level.
This SaaS platform was created to take care of automating marketing activities which help you to launch your promotions more efficiently. Here you can automate your newsletters and manage all email communications. User-friendly interface and intuitive built-in tools to make deployment and management of your marketing campaigns much easier. At the same time, advanced analytics features balance your efforts to achieve higher sales results.
Marketing Cloud enables companies of any size to launch global brand campaigns, estimating the potential outcomes of the efforts taken. Regardless of the business models be it B2B or B2C, it allows you to create a unique user journey and turn your leads into loyal customers.
Built for making your sales pipeline smooth, ‘Configure, Price, Quote’ service aka CPQ helps sales agents all over the world. With its help, your agents will not get lost in the variety of conditions for service pricing. In its turn, 100% precise quotes will be given to the right customers. It takes into account all possible conditions and scenarios you set up to manage your discounts, automates invoice sending and facilitates electronic payments.
Salesforce for Nonprofits (NPSP)
It’s a unique platform used for service management of any Nonprofit organization giving a possibility to have 360-view on your mission. Keep track of your donations, volunteers, and supporters in one place. Simplifying management processes you can focus on your impact and spread the good cause.
Financial Services Cloud
A perfect solution for the financial industry including individuals and companies operating in this industry. Most commonly used by banks and insurance companies, financial advisors, etc. It leads to deepening relationships with the customer by creating a unified system for managing financial services. Having a one-stop place to manage the payments, generate and close the invoices, makes it easier to instill trust. When your customers can see proper information within defined time frames helps to think globally at the same time taking into account the slightest details.
MuleSoft Anypoint Platform
If an organization uses a variety of different applications, it is an ideal platform to bring all of them in one place. With MuleSoft you can achieve faster API responses and integrations with any third-party applications used in your company. Moreover, integrated security on all the levels helps you to feel safe and protected against any malicious threats.
How we configure and customizeSalesforce
We configure interface and business logic
We modify the data model and business logic, user interfaces, validation rules of your Salesforce Cloud with built-in tools. Then we create workflows, reports, and dashboards for different user roles.
We customize or create new objects and fields
At this stage, we reflect data of your business in salesforce custom objects. For example, default Salesforce objects will not satisfy the needs of an auto dealer center. In this case, we can create custom objects “cars” and “auto parts” with custom fields.
We add your business rules into Salesforce
Salesforce CRM customization implies the usage of Apex triggers, which supports the automation of sales, service, and marketing processes. As a result, we make it easy for our clients to observe and manage these processes.
We automate business processes
We automate business processes and routine tasks, such as email and SMS notifications, with Process Builder and Apex triggers. The automation of recurring tasks helps increase employees’ productivity and decrease the number of mistakes.
We create custom reports, dashboards and sales path.
We create custom reports and dashboards for different departments and different user roles, such as sales manager, sales representative, or service manager. In case if build-in tools can’t generate custom reports in Salesforce due to not trivial logic of calculation, we use Apex coding and custom style sheets.
Sometimes, companies sell a few different and sophisticated products with unique sales stages; in this case, we create a custom and unique sales path for each product.
Over the past 8 years we have worked on hundreds of different projects.
Their team offers quick turnaround times, high quality work, and brings innovative ideas to the table. They have built programs which are now the backbone of our organization and continue to help us grow.
Larry Organ | Chief Executive Officer
How Salesforce Customization
can help your business
Being a powerful tool to adjust the Salesforce to your company needs, it also entails some more side benefits. According to the Salesforce recent survey results, the possibility to tailor the CRM to your needs positively influences all the essential metrics. Let’s get down to business and check the numbers:
- 35% growth in customer satisfaction. Every business relies on its clients. That is why it is important to ensure high satisfaction rates for your customers to engage them in using your product. With the help of salesforce customizing, you can give your clients everything they need to stay happy with the received service.
- 25% in Revenue Increase. Being powerful leverage for any business to prosper, revenue is a key metric for determining company success. Salesforce customization helps customers save time on routine processes by automating them. Consequently, saved time and better performance translate into revenue increase by wiser resource investment.
- 34% more in Productivity. And that’s not a coincidence. Enabling all the tools necessary for the effective work of your agents, they work better and stay motivated to bring more income to your business.
- 25% boost for Return on Investments. Salesforce helps to easily organize proper data storage and gathering, as well as generate custom reports. With them, you can analyze relevant data about potential and existing clients to create unique service propositions. Custom data inclusion and operation is also one of the tasks for Salesforce customization. Having more detailed data helps to know your audience better and invest in the right activities providing higher ROIs.
- Deployment Speed up by 35%. Salesforce Cloud Platform makes deployment of new features and functions adapted to your needs easier and faster saving your development resources. So it’s not a surprise to see such a number.
- 38% faster decision making. Salesforce customization services help you to create a one-stop place to see all the data necessary for running a business. When you don’t have to switch between the tools, you to focus on the exponential growth of your brand and make the time-sensitive strategic decision faster.
Our CasesAll cases
Payne Auto Group
Payne Auto Group is a Dodge, Jeep, Ram, Chrysler, Chevrolet, Buick, GMC, Ford, Volkswagen, FIAT & Alfa Romeo dealer with dealerships across the Rio Grande Valley.
Payne Auto Group is a Dodge, Jeep, Ram, Chrysler, Chevrolet, Buick, GMC, Ford, Volkswagen, FIAT ...
The single place to store all the client's data required to cope with the company's fast pace. Sponsorship sales management. Custom Lead and Sales cycle. Tracking all the activity related to customers.
The single place to store all the client's data required to cope with the company's fast pace. S ...
Riyadh, Saudi Arabia
QMI provides lead qualification process automation, allowing to have a single place for lead progress management toward the deal closure.
QMI provides lead qualification process automation, allowing to have a single place for lead pro ...
Transcend helps other companies to start a business in Saudi Arabia. The company provides all the business and technology services you need to succeed in Saudi Arabia.
Transcend helps other companies to start a business in Saudi Arabia. The company provides all th ...
Riyadh, Saudi Arabia
Academy for Teachers
The Academy for Teachers connects educators to improve their professional skills, share knowledge and pass on experience.
The Academy for Teachers connects educators to improve their professional skills, share knowledg ...
Infarm is an urban farming services company that develops farming tech for grocery stores, restaurants, and local distribution centers. The company provides urban communities with fresh, nutritious products by distributing smart vertical farms throughout the city, directly where people live and eat.
Infarm is an urban farming services company that develops farming tech for grocery stores, resta ...
The Workplace Company
The Workplace Company is a fast-growing occupier-focused real estate consultancy based in Central London, acting for all types of occupiers seeking office space in London.
The Workplace Company is a fast-growing occupier-focused real estate consultancy based in Centra ...
United Kingdom, London