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Improve your CRM solutions to manage patients’ and providers’ data with Salesforce Health Cloud integration. Offer more personalized healthcare services for patients with the help of a next-gen platform, Salesforce Health Cloud.

Sharing accurate and up-to-date patient data is critical to the development of the healthcare system. However, outdated reporting methods and closed technology systems make day-to-day operations ineffective.

Integration with cloud systems and digital solutions that included AI and machine learning is desirable to create a modern standardized architecture for collecting and exchanging medical information and expanding the capabilities of legacy systems.

The recent survey found that 59% of patients would choose a doctor who uses an app for appointment scheduling, billing, and health data, and 46% would definitely choose a doctor who offers virtual consultations over someone who does not.

Built for the healthcare industry, Salesforce Health Cloud offers real-time patient visibility and interaction. Its mission is to simplify the coordination of care and provide smarter care management.

Health Cloud achieves this by combining information from multiple sources, such as electronic medical records and cards, medical and wearable devices, into a 360-degree view of patient data. Health Cloud does not replace but integrates with electronic records, unlocks legacy systems, and merges them into a compatible flexible platform. With Salesforce healthcare, providers can give patients, caregivers, and healthcare professionals faster, more streamlined access to key information.

Salesforce became the KLAS leader in healthcare CRM in 2018, 2019, and 2020. Forrester Wave also named Salesforce a leader in healthcare CRM.

Whether you are a healthcare professional, a medical device manufacturer, or a biotech or pharmaceutical company, or whether you are in the healthcare industry, Health Cloud in Salesforce delivers tangible benefits for you and your patients.

Companies using the platform point to the following benefits of Health Cloud:

Health Cloud Customer Success Metrics Survey

33%
Decrease in staff resources for referrals process.
83.5%
Decrease in email bounce rates.
80%
More lead and customer retention from sales teams.

Salesforce Health Cloud Features

COORDINATE POST-ACUTE CARE

Coordinate post-acute care

This feature is used to integrate information into a single view of each patient. As it adds data, Health collects information, analyzes clinical and preclinical information (diagnoses and demographics) and identifies risk factors so clinicians can focus on the patients who need it most.

SCALE MEMBER CARE MANAGEMENT

Scale member care management

Health Cloud is designed to help you scale your healthcare management programs. By more effectively delivering medicines to patients through pre-authorization, registration, and follow-up, teams can reduce operating costs by giving patients the best opportunity to achieve positive health outcomes

PERSONALIZE CONTACT CENTER EXPERIENCES

Personalize contact center experiences

With individual case management from any hotspot (mobile, landline, or internet), companies can categorize and personalize patient needs. Self-service capabilities are enabled with HIPAA-compliant mobile apps built on the Salesforce platform. Everything from making an appointment to connecting patients to the right doctor happens from a single console.

PERSONALIZE MEMBER ENGAGEMENT

Personalize member engagement

This payer-driven solution gives your team an expanded understanding of each member's health needs, social determinants, and communication preferences. With individual case management capabilities, companies can personalize each element of the system according to their needs.

MOBILIZE INTELLIGENT SALES

Mobilize intelligent sales

The solution speeds up purchase sale cycles by integrating systems and apps and automating complex processes. With analytics provided by Einstein, Sales Cloud unlocks alternative possibilities and provides valuable insight into purchasing patterns. The Configure-Price-Quote tool helps to prioritize sales. You can attract customers with Pardot, and Community Cloud can connect sales reps with partners.

ACCELERATE R&D INNOVATION

Accelerate R&D innovation

By integrating multiple systems and teams into a single secure digital platform, the solution reduces time-to-market — from trial initiation to trial management. Tableau CRM introduces predictive analytics and operational reporting for each study.

CONNECT THE PATIENT EXPERIENCE

Connect the patient experience

Marketing Cloud will help you find and keep more patients through personalized communication, while Community Cloud will enable patients and researchers to share information and collaborate in a secure portal in real-time on any device.

Salesforce Health Cloud Demo Video: How it looks

See how Health Cloud supports patients’ healthcare providers and providers during their complete journey in this Salesforce health cloud overview.

Health Cloud Salesforce Pricing

Salesforce Health Cloud is an advanced healthcare innovation standard that comes in two options. Enterprise is an out-of-the-box CRM solution, while Unlimited is extra power and support for large healthcare businesses. Since the Salesforce Health Cloud license cost is an add-on to the Service Cloud, the implementation will have standard Service Cloud capabilities, such as Omnichannel, Knowledge, and Live Agent.

Enterprise
Unlimited
Enterprise
  • Social Determinants
  • Care Plan Customization and Management
  • Clinical and Insurance Data Models
  • Referral Management
  • Utilization Management
  • Program Management
  • Contact Tracing (annual contract)
$300 user/month
Unlimited
  • Clinical and Insurance Data Models
  • Care Plan Customization and Management
  • Program Management
  • Social Determinants
  • Contact Tracing
  • Referral Management
  • Utilization Management
$450 user/month

How We Can Help

The Health Cloud platform can improve medical care and operational efficiency, reduce costs, and make strategic decisions by delivering the data in real-time on any device. Salesforce has dedicated many resources to developing healthcare and life sciences industry solutions. The Mulesoft acquisition ensures that future improvements will be deployed immediately, so Health Cloud is well worth the investment.

As a Salesforce Certified Development Partner, Ergonized helps healthcare organizations understand and implement Health Cloud and related technologies. In addition, we integrate Salesforce Health Cloud with other third-party platforms like Marketing Cloud, EHR, etc. Salesforce Health Cloud implementation will help you effectively manage patient risks, easily segment patient groups for effective coverage, and successfully convert potential patients.

 
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