We take care of all the development and administration processes related to the Salesforce solution and adjust the support to meet your needs.
Our Salesforce Support
Services
24/7/365 System monitoring
We quickly identify and fix issues in Salesforce Clouds. Our team helps prevent critical performance and security issues.
Instant administration support
We support your Salesforce solution on a daily basis. You can send any requests to our administrators and they will implement your tasks instantly in a sandbox, such as custom reports or workflows, then our QA checks the implementation in the sandbox and deploys changes to the production environment.
Data administration & security
We clean, maintain, back up, and import your data on a daily basis with deduplication and validation rules. We also set up additional security measures to protect your data.
Cloud health checks
We conduct timely checks of Salesforce Clouds to identify any possible issues that might require optimization.
Help desk for users
We provide 24/7/365 support for our clients. Users can use the JIRA service desk to contact our support team.
Troubleshooting
We guarantee a timely reaction to any issues related to the functioning of the Salesforce Clouds. This includes performance and security issues that can be fixed by Salesforce administrators or developers.
Our Certificates
How We Work
Analyze & Transfer
We analyze your current solution and help with responsibility transfer and create a support plan for your Salesforce solutions.
Support & Reports
We provide support and regular reports on completed tasks.
Enhancements
We suggest improving your business processes and provide proposals for possible improvements.
Our Clients
Our Salesforce Support Models
As for the businesses that require updates and modifications on their Salesforce solutions, our team offers two different cooperation models:
- Monthly support with fixed price – We agree with a fixed amount of hours per month and you pay a monthly fee. Our developers are always available for instant fixes. If you need additional hours above the agreed-upon scope we will charge hourly by time and material model.
- On-demand support. This model includes a processing change at client request. Salesforce administrators and developers initiate changes after they get approved by the IT managers on the client’s side.
Our Cases
All cases
CRM And Inventory Solution For Automotive Industry
Payne Auto Group is a Dodge, Jeep, Ram, Chrysler, Chevrolet, Buick, GMC, Ford, Volkswagen, FIAT & Alfa Romeo dealer with dealerships across the Rio Grande Valley.
Payne Auto Group is a Dodge, Jeep, Ram, Chrysler, Chevrolet, Buick, GMC, Ford, Volkswagen, FIAT ...
USA, Weslaco
5
Sales Cloud Implementation For Marketing Company
SYNC Sponsorship is a local agency that focuses on marketing services applicable solely for the sponsorship sphere, taking into account all of its peculiarities.
SYNC Sponsorship is a local agency that focuses on marketing services applicable solely for the ...
Riyadh, Saudi Arabia
1
Sales Cloud Implementation For Mortgage Company
As an expert in the mortgage field, QMI offers people who are new to loan procedures to facilitate this process by saving clients’ time and effort while closing real estate deals.
As an expert in the mortgage field, QMI offers people who are new to loan procedures to facilita ...
Florida, USA
1
Sales Cloud Implementation For Technology Company
Founded by leaders connected by the same goal of helping businesses to grow, Transcend provides high-quality consulting services to open new opportunities.
Founded by leaders connected by the same goal of helping businesses to grow, Transcend provides ...
Riyadh, Saudi Arabia
2
Salesforce Nonprofit Implementation For Education Company
The Academy for Teachers connects educators to improve their professional skills, share knowledge and pass on experience.
The Academy for Teachers connects educators to improve their professional skills, share knowledg ...
New York
1
CRM Implementation For Farming Startup
Infarm is an urban farming services company that develops farming tech for grocery stores, restaurants, and local distribution centers. The company provides urban communities with fresh, nutritious products.
Infarm is an urban farming services company that develops farming tech for grocery stores, resta ...
Germany, Berlin
2
CRM Implementation for Real Estate Company
The Workplace Company is a fast-growing occupier-focused real estate consultancy based in central London, acting for all types of occupiers seeking office space in London.
The Workplace Company is a fast-growing occupier-focused real estate consultancy based in centra ...
United Kingdom, London
1
Salesforce App Development For GDPR and CCPA Compliance
The enthusiastic team from Braveheartdata will ensure company compliance with GDPR, CCPA, and other data protection laws.
The enthusiastic team from Braveheartdata will ensure company compliance with GDPR, CCPA, and ot ...
USA
4
Service Cloud and Pardot Implementation For Educational Company
Moncel has been a leading provider of online training in the hospitality and food services industry since 2012.
Moncel has been a leading provider of online training in the hospitality and food services indus ...
Canada, Australia
2
Service Cloud Implementation for Publishing Company
Being obsessed with reading, Booknook helps authors disseminate their works by publishing their works online and crafting those books in formats that support all e-readers.
Being obsessed with reading, Booknook helps authors disseminate their works by publishing their ...
USA
5
Sales Cloud Implementation for Air Cargo Company
DeltaWorldCharter is providing cargo and private jet charter services all over the world helping clients to find peace of mind by taking care of travel planning and being available for 24/7 consulting.
DeltaWorldCharter is providing cargo and private jet charter services all over the world helping ...
UAE
3
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