We take care of all the development and administration processes related to Salesforce solution and adjust the functioning of the support to meet your needs.
Our Salesforce Support
Services
24/7/365 System monitoring
We quickly identify and fix issues in Salesforce Clouds. Our team helps to prevent critical performance and security issues.
Instant administration support
We support your Salesforce solution on a daily basis. You can send any requests to our administrators and they will implement your tasks instantly in a sandbox, such as custom reports or workflows, then our QA checks the implementation in the sandbox and deploys changes to the production environment.
Data administration & security
We clean, maintain, backup, and import your data on a daily basis with deduplication and validation rules. Also, we set up additional security measures to protect your data.
Cloud health checks
We conduct timely checks of Salesforce Clouds to identify any possible issues that might require optimization.
Help desk for users
We provide 24/7/365 Salesforce support for our clients. Users can use JIRA service desk to contact our support team.
Troubleshooting
We guarantee a timely reaction to any issues related to the functioning of the Salesforce Clouds. This includes performance and security issues that can be fixed by Salesforce administrators or devleopers.
Our Certificates
How We Work
Analyze & Transfer
We analyze your current solution and help with responsibility transfer and create a support plan for your Salesforce solutions.
Support & Reports
We provide support and regularly reports on completed tasks.
Enhancements
We suggest to improving your business processes and provide proposals for possible improvements.
Our Clients
Our Salesforce Support Models
As for the businesses that require updates and modifications on their Salesforce solutions, our team offers two different cooperation models:
- Monthly support with fixed price. We agree with a fixed amount of hours per month and you pay a monthly fee. Our administrators and developers are always available for instant fixes. If you need additional hours above the agreed scope we will charge hourly by time and material model.
- On-demand support. This model includes processing change by client’s requests. Salesforce administrators and developers initiate changes after they get approved by the IT managers on client’s side.
Our Cases
All cases
Payne Auto Group
Payne Auto Group is a Dodge, Jeep, Ram, Chrysler, Chevrolet, Buick, GMC, Ford, Volkswagen, FIAT & Alfa Romeo dealer with dealerships across the Rio Grande Valley.
Payne Auto Group is a Dodge, Jeep, Ram, Chrysler, Chevrolet, Buick, GMC, Ford, Volkswagen, FIAT ...
USA, Weslaco
5
SYNC Sponsorship
The single place to store all the client's data required to cope with the company's fast pace. Sponsorship sales management. Custom Lead and Sales cycle. Tracking all the activity related to customers.
The single place to store all the client's data required to cope with the company's fast pace. S ...
Riyadh, Saudi Arabia
1
QMI
QMI provides lead qualification process automation, allowing to have a single place for lead progress management toward the deal closure.
QMI provides lead qualification process automation, allowing to have a single place for lead pro ...
Florida, USA
1
Transcend
Transcend helps other companies to start a business in Saudi Arabia. The company provides all the business and technology services you need to succeed in Saudi Arabia.
Transcend helps other companies to start a business in Saudi Arabia. The company provides all th ...
Riyadh, Saudi Arabia
2
Academy for Teachers
The Academy for Teachers connects educators to improve their professional skills, share knowledge and pass on experience.
The Academy for Teachers connects educators to improve their professional skills, share knowledg ...
New York
1
Infarm
Infarm is an urban farming services company that develops farming tech for grocery stores, restaurants, and local distribution centers. The company provides urban communities with fresh, nutritious products by distributing smart vertical farms throughout the city, directly where people live and eat.
Infarm is an urban farming services company that develops farming tech for grocery stores, resta ...
Germany, Berlin
2
The Workplace Company
The Workplace Company is a fast-growing occupier-focused real estate consultancy based in Central London, acting for all types of occupiers seeking office space in London.
The Workplace Company is a fast-growing occupier-focused real estate consultancy based in Centra ...
United Kingdom, London
1
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